About Us
At Lai Yin, we don’t just set the standard for luxury hospitality—we redefine it. From our iconic properties to our world-class service, everything we do is guided by a commitment to excellence. Join our team and be part of a legacy that inspires innovation, celebrates diversity, and delivers unforgettable guest experiences.
Position Overview
As a Front Office Receptionist at Lai Yin, you are the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and impeccable service. From check-in to check-out, you ensure every guest experience is seamless and memorable.
Key Responsibilities
• Welcome guests with genuine hospitality, ensuring a smooth check-in and check-out process.
• Manage reservations, confirmations, and special requests with efficiency and attention to detail.
• Provide accurate information about the hotel’s services, amenities, and local attractions.
• Handle guest inquiries and concerns promptly, ensuring satisfaction and resolution.
• Collaborate with other departments to coordinate guest services and special arrangements.
• Maintain accurate records of transactions and adhere to all financial and operational procedures.
• Uphold Lai Yin’s luxury standards in every interaction, creating lasting impressions for our guests.
Qualifications
• Prior experience in a front office or customer-facing role, preferably in a luxury hospitality setting.
• Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
• Proficiency in reservation and front desk systems (e.g., Opera or similar).
• A guest-focused mindset with a proactive approach to problem-solving.
• Professional appearance and demeanor, reflecting the elegance of Lai Yin’s brand.
• Flexibility to work shifts, weekends, and holidays as needed.
What We Offer
• A competitive salary and comprehensive benefits.
• Opportunities for career development within Lai Yin’s prestigious global network.
• A dynamic and inclusive work environment where your contributions are valued.
• The chance to be part of a world-class team dedicated to redefining luxury hospitality.
